Genesis takes first place JD Power survey for dependability
When it comes to the average consumer, "What car is the best?" is an answer that is solved by searching through a list from a revered company, and then going and buying that car. While we as enthusiasts might find that to be sacrilegious, it's the exact reason why these lists become selling points by the manufacturers. When a new survey or list gets published, people's heads turn to the list, they crack knuckles, and go to war in the comment sections.
In this case, the survey in question is JD Power's 2020 Vehicle Dependability Study. For this survey, JD Power reaches out to buyers and collect data based on any problems that the customers report on. The Vehicle Dependability Study gathers information based on three-year-old vehicles, so for 2020, the survey pool consists of any vehicles sold new in 2017.
Genesis, Lexus and Buick makeup the top three brands, followed by Porsche, Toyota, Volkswagen, Lincoln, BMW, Chevrolet and Ford to round out the top ten. Overall reliability is up by 1.3 percent according to JD Power, with 18 brands seeing improvement. 13 brands actually saw problems increase, one of which was Chevrolet, which loves to show-off its JD Power and Associates awards in their "Real People" ad campaign.
What's interesting about this study is that it lists the number of problems reported per 100 cars. Genesis had 89 problems per 100 cars, Lexus had 100 problems per 100 cars, and Buick had 103 problems per 100 cars. The most reliable vehicle in the survey was the Lexus ES with 52 problems reported per 100 cars.
Genesis's numbers are particularly interesting because in 2017, they only had two vehicles on the road, the G90 and the G80. Lexus and Buick both had relatively extensive lineups in 2017, so it will be interesting to see where Genesis ends up over time as G70's and GV80's start racking up miles. For now, they can take pride in knowing that their small lineup of vehicles are truly some of the best in the business.